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Terms & Conditions
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Terms & Conditions

Payment 

  1. 100% deposit is required to secure a booking at Elk at Falls
  2. We accept direct bank deposit, master card and visa card
  3. A 1.5% surcharge will apply for all credit card payments

Cancellations

If the booking is cancelled Elk at Falls will attempt to re-let and if Elk at Falls can re-let the apartment; the money held by Elk at Falls will be refunded less a 15% cancelation fee which will be retained by Elk at Falls.

If Elk at Falls cannot re-let the apartment, all monies held by Elk at Falls will be retained.

Insurance

We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.

Security Bond

Reservations require a Security Bond on arrival in the form of a signed bond form and credit card details.

Person(s) booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.

Keycards will not be issued until the Security Bond is processed.

Elk at Falls is a non-smoking property. Smoking is not permitted at any time within the apartment, hallways, restaurant or common areas. Smoking is only permitted on balconies, or outside the property. Failure to comply will result in additional cleaning costs.

Elk at Falls Noise Policy: to respect other guests, we ask that you keep noise to a minimum between the hours of 10pm and 7am. Excessive noise after hours will not be tolerated; Elk at Falls reserves the right to terminate the reservation immediately, without refund.

The number of guests staying in the apartment shall not exceed the number of guests booked and declared on the Guest Registration Card. Should at any time the number of guest in the apartment exceed the number of guests declared, Elk at Falls reserves the right to terminate the reservation immediately, without refund.

CHECK IN: 4:00pm

Please Note: Every effort is made to make rooms available as soon as possible; however we cannot guarantee room availability before 4:00pm. Change facilities,  luggage and ski storage is available.

CHECK OUT: 10:00am

Check out time is strictly 10am. Keycards to the apartments are to be returned to reception upon departure. A replacement fee of $25.00 shall be charged to the guest account should they not be returned.

Snow Guarantee

The Snow Guarantee ensures that, if 48 hours prior to your scheduled arrival there is insufficient snow to enable snow-sports on at least 3 designated downhill runs at Falls Creek, all payments received (less booking fee) will be refunded. All snow guarantee cancellations must be received 48 hours prior to scheduled arrival. This guarantee does not apply if snow-sport runs at the Resort cannot be accessed should ski lifts be unable to operate due to other conditions. This guarantee is applicable during Elk at Falls Peak/High Season only.

Rates & Services

All rates and services are subject to change, without notice, at the operator’s discretion. All prices are in Australian Dollars and are inclusive of GST.

A surcharge applies to all single night reservations.

All Customer details are kept private and confidential.

Contact Details

18 Slalom Street,
Falls Creek Victoria 3699
Australia

Phone: 03 5758 3211
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Reviews

Best at Falls!

"Thank you to everyone at Elk at Falls for a perfect weekend. The apartment is cleverly laid out with plenty of room for everyone. The finishings are both stylish and high quality and the beds are super comfortable. Everyone was helpful and went out of their way to make our stay memorable. We will definitely be back again next year."

JuannyK

Best snow trip yet!

"A big thanks to Richelle and the entire team at Elk at Falls for a great stay! With a completely ski in ski out location and fantastic restaurant, Elk really is the best stay on the mountain. The rooms are brand new and have stunning views. The hotel has drying and storage rooms right inside the door so you never have to lug your heavy skis and board too far! By far the most comfortable trip to the snow we’ve ever had. Richelle is so accommodating and we absolutely couldn’t fault her hospitality. Can’t wait to see you all next year!!"

Andrew O

Best stay at the snow ever.!

"Where do i begin! From the moment i stepped into elk i was already amazed. Everything about the resort was spot on, the beds were great to surrender to after a long day shredding. Shower was awesome and they have a niffty little thermostat to keep you nice and comfy. Storing your gear is easy, plus once you step out front you can just board straight down to the lift/cafes. But best of all would have to be Leanne! Amazing women, has done a cracker job with this place and i would give it 5 stars any day of the week!"

Darcy R

Outstanding

"I have seen a lot of changes over the past 25 years at Falls Creek but none better than the revamp of Elk at Falls. In arguably one of the best locations on the mountain, the quality of the accommodation couple with an in-house restaurant worthy of being compared to a top city restaurant, this deserves every bit of a 5 star rating. We will be back in 2019! Thank you."

Paul Richard F

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