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Terms and Conditions
Terms & Conditions
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Terms & Conditions

Payment 

  1. 100% deposit is required to secure a booking at Elk at Falls
  2. We accept direct bank deposit, master card and visa card
  3. A 1.5% surcharge will apply for all credit card payments

Cancellations

If the booking is cancelled Elk at Falls will attempt to re-let and if Elk at Falls can re-let the apartment; the money held by Elk at Falls will be refunded less a 15% cancelation fee which will be retained by Elk at Falls.

If Elk at Falls cannot re-let the apartment, all monies held by Elk at Falls will be retained.

Insurance

We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.

Security Bond

Reservations require a Security Bond on arrival in the form of a signed bond form and credit card details.

Person(s) booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.

Keycards will not be issued until the Security Bond is processed.

Elk at Falls is a non-smoking property. Smoking is not permitted at any time within the apartment, hallways, restaurant or common areas. Smoking is only permitted on balconies, or outside the property. Failure to comply will result in additional cleaning costs.

Elk at Falls Noise Policy: to respect other guests, we ask that you keep noise to a minimum between the hours of 10pm and 7am. Excessive noise after hours will not be tolerated; Elk at Falls reserves the right to terminate the reservation immediately, without refund.

The number of guests staying in the apartment shall not exceed the number of guests booked and declared on the Guest Registration Card. Should at any time the number of guest in the apartment exceed the number of guests declared, Elk at Falls reserves the right to terminate the reservation immediately, without refund.

CHECK IN: 4:00pm

Please Note: Every effort is made to make rooms available as soon as possible; however we cannot guarantee room availability before 4:00pm. Change facilities,  luggage and ski storage is available.

CHECK OUT: 10:00am

Check out time is strictly 10am. Keycards to the apartments are to be returned to reception upon departure. A replacement fee of $25.00 shall be charged to the guest account should they not be returned.

Snow Guarantee

The Snow Guarantee ensures that, if 48 hours prior to your scheduled arrival there is insufficient snow to enable snow-sports on at least 3 designated downhill runs at Falls Creek, all payments received (less booking fee) will be refunded. All snow guarantee cancellations must be received 48 hours prior to scheduled arrival. This guarantee does not apply if snow-sport runs at the Resort cannot be accessed should ski lifts be unable to operate due to other conditions. This guarantee is applicable during Elk at Falls Peak/High Season only.

Rates & Services

All rates and services are subject to change, without notice, at the operator’s discretion. All prices are in Australian Dollars and are inclusive of GST.

A surcharge applies to all single night reservations.

All Customer details are kept private and confidential.

Contact Details

18 Slalom Street,
Falls Creek Victoria 3699
Australia

Phone: 03 5758 3211
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Reviews

Location, location, location.

"Best location on the mountain. Best service from attentive staff. Ripper restaurant. Breakfast by the fire makes it tempting to stay-in, but the ski-in, ski-out makes it easy to do one or twenty runs. I’m coming back next year!!"

Luke R

Great Place to stay at Falls Creek

"We (two couples) stayed at Elk this past weekend in Apartment 13. Elk has been beautifully renovated and is in a great location in the heart of the village. Everywhere is a short walk. It's also genuinely ski in ski out. As an added bonus the restaurant downstairs does a great breakfast."

JRC2212

Spectacular Hospitality

"Amazing rooms with every need catered for. We felt at home the second we walked through the door. The beds were dreamy, room toastie warm and they had those big shower heads that I love to ease all your skiing aches away. Richelle was so kind and communicated everything we needed in advance so we had the smoothest experience. Ski in ski out and ski downhill to the lifts! No walking at all! Will stay again ❤"

Drews N

Highly recommend

"I had a fantastic time at Elk. Elk is perfectly positioned, being a short ski down to the main lifts. I stayed in a 3 bedroom apartment. It had a fantastic kitchen, dining and living space. The bedrooms had king size beds and plenty of storage. It was great being able to walk downstairs to the restaurant for a meal or drink. The staff went above and beyond, assisting me to get into the apartment (when I had forgotten the keys!). Overall, completely exceeded my expectations and could not recommend more highly."

Bridie E

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