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Terms & Conditions
Terms and Conditions
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Terms & Conditions

By making a booking for accommodation, guests warrant they have read these terms and conditions and agree to be bound by them subject to such changes as are notified to them.

If the booking for accommodation is made through a third party, the terms and conditions of that third party also apply.

COVID-19 Policy 

1. For all bookings a request for final payment will be sent 60 days prior to your arrival and full payment is required 60 days prior to guest arrival.

2. If you wish to amend your booking to a later date due to travel restrictions or per situations prescribed in clause 3, subject to availability, no change fees will be applied* 

3. If you wish to cancel your booking as a result of a member of your travelling party testing positive for COVID-19 or; upon medical advice as being in a high-risk category for COVID-19; or government mandated travel restrictions preventing travel (i.e. border closure): 

    a. A refund will be given less any transaction charges which may not be refunded by the service used to facilitate the booking, and less a $300 administration fee. Your cancellation request under this policy must relate to Covid-19 and must provide:
        i. a medical certificate demonstrating a positive result and/or;
        ii. a certificate from a medical practitioner recommending the party concerned not travel due to high risk status and;
        iii. with the medical stated quarantine period above affecting your booking date(s).

     b. For cancellation requests relating to:
            i. state border closures and restrictions on interstate travel or;
            ii. interstate closures or restrictions as a result of you residing in a declared Covid-19 hotspot in Victoria;
            please provide a driver's license with residential address and a reference document with the government or public authority direction confirming your claim and cancellation request.

4. Cancellation for non-covid related reasons as defined above remain subject to our normal booking terms and conditions. 

Elk at Falls management reserves the right to assess and determine a request for cancellation and/ or refund that does meet the above criteria and apply clause 4 of this policy at its absolute discretion.

All cancellations must be provided in writing to This email address is being protected from spambots. You need JavaScript enabled to view it.

*Amended dates to same season rates will not incur a fee. Moving to lower season rates will incur no refund for price difference. Moving to higher season rates will incur an additional charge. 

 

Accommodation

All accommodation is subject to availability.

Elk at Falls will endeavour to provide the accommodation but reserves the right to refuse requests for bookings or actual bookings.

Pets are not allowed.

Two-night minimum stay.

Rates are per room, per night based on maximum room occupancy.

Rates

Room              Maximum Occupancy
Apartment 1                8
Apartment 2                10
Apartment 4                4
Suites                          2 per room
Apartment 10              4
Apartment 11              4
Apartment 12              6
Apartment 13              6
Apartment 14              6

Due to COVID-19, our check in and check out procedure has changed.  

Check in

To enable us to make your arrival as easy and comfortable as possible, it would be great if you could let us know if you are arriving later than 6pm to arrange a late check-in.

Check out

To ensure our housekeeping team can thoroughly clean all apartments as required by DHHS, we are unable to allow any late check outs.

Please leave your room as you found it otherwise an additional cleaning fee may apply. 

Please dispose of all used tissues, drink bottles and any other rubbish into the bins provided. 

Please return your door key cards at reception. A replacement fee of $25 will be charged to the guest account should they not be returned. 

Bookings

All online accommodation bookings must be paid in full at the time of reservation by provision of credit card details. A 1.5% surcharge will apply for all credit card payments.

A booking confirmation email must be obtained. If a booking confirmation email is not obtained, the booking is not confirmed.

It is the responsibility of guests to review the booking confirmation email and promptly advise Elk at Falls if there are any errors or misunderstandings.

By providing credit card details, guests warrant they have the authority to use the credit card and they authorise Elk at Falls to charge the cost of their booking(s) to that credit card.

Non-payment within these terms may forfeit your booking. 

 

Cancellations

If the booking is cancelled more than 60 days before arrival, Elk at Falls will refund the deposit held less a cancellation fee of 15%.

If the booking is cancelled less than 60 days before arrival, Elk at Falls will attempt to re-let the booking*.

If successful, money held will be refunded less a 15% cancellation fee. If Elk at Falls cannot re-let, all moneys held will be retained.

*If the balance of the booking has not been paid, the deposit will not be refunded. 

No refund will be granted where a booking is cancelled after 5pm 14 days prior to the arrival date.

No refund will be granted in the event a guest does not arrive for their booking or cancels on the date of their booking.

A cancellation confirmation email must be obtained. If a cancellation confirmation email is not received, the booking remains in effect.

Insurance

We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.

Security Bond

Reservations require a Security Bond with each booking ($1,000.00 for our penthouse apartments and $500 for all other rooms) prior to arrival in the form of a signed bond form and credit card details.

A form will be sent to you to complete and return. The Security Bond payment is in addition to the cost of the reservation. (Pre-authorization only)

Person(s) booking accommodation are responsible for any loss or damage to it.

Should there be any damage to the apartment, articles therein, missing items or excess cleaning due to the apartment being left in an unacceptable state, these monies will be taken out of the security bond. The bond is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.

Key cards will not be issued until the Security Bond is processed.

Please remember that all of Elk (within the apartments, suites, hallways, restaurant or common areas) is a non-smoking facility and we have very sensitive smoke alarms. Smoking anywhere inside the building is strictly forbidden. Any evidence of smoking in apartments will incur significant cleaning fees to remove the residual odour. 

The number of guests staying in the apartment shall not exceed the maximum occupancy of the apartment booked. Should at any time the number of guests in the apartment exceed the maximum occupancy, Elk at Falls reserves the right to terminate the reservation immediately, without refund.

Noise Policy

Excessive noise after hours will not be tolerated; Elk at Falls reserves the right to terminate the reservation immediately, without refund. Guests must not create noise which is offensive to neighbours especially between 10pm – 7am and during arrival and departure at any time throughout the occupancy.

Offensive noise is prohibited and may result in:

  1. Termination of permission to occupy the Property;
  2. eviction;
  3. loss of rental paid; and
  4. extra charges for security and expenses which may be deducted from security bond. 

 

All Customer details are kept private and confidential.

We always do our best to ensure your arrangements are satisfactory. Elk at Falls Management and employees shall not be liable for any injury, damage, loss, additional expenses, accident, delay, changes in accommodation, breakdown in equipment or vehicles, weather, strike, sickness, theft, cancellation or of the foregoing shall likewise not be liable for any injury, damage, loss additional expenses, accident, delay or irregularity, whether to property, person, or otherwise arising in connection with any accommodation or in connection with any vehicle or transport or other services.

 

 

 

Contact Details

18 Slalom Street,
Falls Creek Victoria 3699
Australia

Phone: 03 5758 3211
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Reviews

Best stay at the snow ever.!

"Where do i begin! From the moment i stepped into elk i was already amazed. Everything about the resort was spot on, the beds were great to surrender to after a long day shredding. Shower was awesome and they have a niffty little thermostat to keep you nice and comfy. Storing your gear is easy, plus once you step out front you can just board straight down to the lift/cafes. But best of all would have to be Leanne! Amazing women, has done a cracker job with this place and i would give it 5 stars any day of the week!"

Darcy R

Highly recommend

"I had a fantastic time at Elk. Elk is perfectly positioned, being a short ski down to the main lifts. I stayed in a 3 bedroom apartment. It had a fantastic kitchen, dining and living space. The bedrooms had king size beds and plenty of storage. It was great being able to walk downstairs to the restaurant for a meal or drink. The staff went above and beyond, assisting me to get into the apartment (when I had forgotten the keys!). Overall, completely exceeded my expectations and could not recommend more highly."

Bridie E

Spectacular Hospitality

"Amazing rooms with every need catered for. We felt at home the second we walked through the door. The beds were dreamy, room toastie warm and they had those big shower heads that I love to ease all your skiing aches away. Richelle was so kind and communicated everything we needed in advance so we had the smoothest experience. Ski in ski out and ski downhill to the lifts! No walking at all! Will stay again ❤"

Drews N

Location, location, location.

"Best location on the mountain. Best service from attentive staff. Ripper restaurant. Breakfast by the fire makes it tempting to stay-in, but the ski-in, ski-out makes it easy to do one or twenty runs. I’m coming back next year!!"

Luke R

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