Reviews
Terms & Conditions
Bookings and payments
Bookings are subject to availability and confirmed by email. Please check your dates, accommodation, guest numbers and payment schedule, and notify us promptly of any errors. Minimum stays and maximum occupancy apply. Only registered guests may stay.
- More than 60 days before arrival: a 50% deposit is due within 24 hours of booking. The balance is due 60 days before arrival.
- 60 days or fewer before arrival: full payment is due when booking, unless agreed otherwise in writing.
- Peak periods and events may have different payment schedules, as stated in your booking confirmation.
Payment can be made by bank transfer or another approved method. Send transfer receipts to bookings@elkatfalls.com.au. Payments must be identified and confirmed. Cardholders must authorise use of their card. No credit card surcharge applies to website bookings.
Unpaid bookings may be cancelled and released. Any amounts already paid will be handled under the applicable cancellation policy. For third-party bookings, also check the payment and cancellation conditions provided by your booking platform.
Check-in and check-out
- Summer and Green Season: check-in from 2 pm; check-out by 10 am.
- Winter ski season, including September: check-in from 4 pm; check-out by 9 am.
Contact us before arrival if arriving after 6 pm. On departure, leave the accommodation clean and tidy, dispose of rubbish and unused food in the bins provided, and return key cards to reception.
Changes to bookings
Email amendment requests to bookings@elkatfalls.com.au. Date changes and reductions in stay are subject to availability, approval, a 5% administration fee and any rate difference.
For changes fewer than 60 days before arrival, the full cost of accommodation that cannot be re-let under the same terms and conditions will be charged. No refund applies to changes within 14 days of arrival or non-arrival, except where required by law. Any exception or credit requires written management approval.
Summer cancellations
This policy applies to Summer and Green Season stays, Ignition MTB Festival, Summer Holidays, FEASTIVAL Falls Creek, Peaks Challenge / 3 Peaks and the Easter Fun Run Festival.
- More than 60 days before arrival: refund less 15% of the total booking value.
- 15–60 days before arrival: refund only if the accommodation is rebooked, less 15% of the total booking value.
- 14 days or fewer before arrival: no refund, except where required by law.
Winter cancellations
This policy applies to winter ski-season stays, including September.
- More than 60 days before arrival: 70% of the amount paid is refunded; 30% is retained as the cancellation fee.
- 60 days or fewer before arrival: no refund, except where required by law.
No refund or credit applies for poor snow, lack of snow, weather, lift closures or travel disruption while Falls Creek Resort remains open, subject to your legal rights.
If Falls Creek Resort officially closes, your booking may be transferred to the equivalent period the following year. A cash refund or another remedy will be provided where required by law.
Email all cancellation requests to bookings@elkatfalls.com.au.
Security bonds and additional charges
A signed bond form and credit card pre-authorisation are required before arrival:
- Penthouse apartments: A$1,000.
- Other rooms: A$500.
This hold is additional to the accommodation cost. Follow the secure instructions provided. Keys will not be issued until the bond is processed. The bond is refundable or releasable after departure if the accommodation is clean, tidy and undamaged.
Guests are responsible for damage, missing items, excessive cleaning and additional costs caused by their party or visitors. These may be charged to the nominated card or deducted from the bond.
A$25 applies if key cards are not returned. Charges may also apply for lost keys or access devices. Do not share keys or access details with unregistered people.
Property rules
Smoking and vaping are prohibited inside the building. Cleaning or damage charges may apply. Pets are not permitted, except where required by law, including legally protected assistance animals.
Quiet hours are 10 pm–7 am. Respect other guests, residents and staff. Excessive noise, parties, unsafe behaviour or serious breaches may result in eviction without refund, subject to your legal rights.
We may enter accommodation when reasonably necessary for emergencies, safety, maintenance, inspections or agreed housekeeping. Please safeguard your belongings. Liability for loss, theft or damage is excluded only to the extent permitted by law.
Temporary interruptions to facilities, lifts, transport, internet, utilities or third-party services do not automatically entitle guests to a refund or credit. Your legal rights still apply.
Travel insurance and privacy
We strongly recommend comprehensive travel insurance for cancellation, illness, family emergencies, road closures, weather and travel disruption. Check your policy carefully, including any snow-related exclusions.
We use guest information to manage reservations, payments and stay-related communications. Information may be shared with booking and payment providers where necessary to administer your reservation.
Consumer rights
Nothing in these terms excludes, restricts or modifies rights, remedies or consumer guarantees that cannot lawfully be excluded under Australian Consumer Law or other applicable law.
Contact
Elk at Falls
18 Slalom Street, Falls Creek, Victoria 3699, Australia
bookings@elkatfalls.com.au
03 5758 3211