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Terms & Conditions
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Terms & Conditions

Payment Options

  1. 50% deposit is required to secure a booking at Elk at Falls.
  2. All bookings must be paid in full within 60 days of travel.
  3. We accept direct bank deposit, master card and visa card.

Cancellations

If the booking is cancelled more than six weeks before arrival, Elk at Falls will refund the deposit less a cancellation fee of 15% which will be retained by Elk at Falls.

If the booking is cancelled less than six weeks before arrival, Elk at Falls will attempt to re-let and if Elk at Falls can re-let the apartment; the money held by Elk at Falls will be refunded less a 15% cancelation fee which will be retained by Elk at Falls.

If Elk at Falls cannot re-let the apartment, all monies held by Elk at Falls will be retained.

Insurance

We strongly recommend you purchase travel insurance to cover the loss of monies paid in the event of having to cancel your reservation.

Security Bond

Reservations require a Security Bond on arrival in the form of a signed bond form and credit card details.

Person(s) booking accommodation are responsible for any loss or damage to it. The bond is additional to the cost of the reservation and is fully refundable after departure providing the property is left in a clean, tidy and undamaged condition.

Keycards will not be issued until the Security Bond is processed.

Elk at Falls is a non-smoking property. Smoking is not permitted at any time within the apartment, hallways, restaurant or common areas. Smoking is only permitted on balconies, or outside the property. Failure to comply will result in additional cleaning costs.

Elk at Falls Noise Policy: to respect other guests, we ask that you keep noise to a minimum between the hours of 10pm and 7am. Excessive noise after hours will not be tolerated; Elk at Falls reserves the right to terminate the reservation immediately, without refund.

The number of guests staying in the apartment shall not exceed the number of guests booked and declared on the Guest Registration Card. Should at any time the number of guest in the apartment exceed the number of guests declared, Elk at Falls reserves the right to terminate the reservation immediately, without refund.

CHECK IN: 4:00pm

Please Note: Every effort is made to make rooms available as soon as possible; however we cannot guarantee room availability before 4:00pm. Change facilities,  luggage and ski storage is available.

CHECK OUT: 10:00am

Check out time is strictly 10am. Keycards to the apartments are to be returned to reception upon departure. A replacement fee of $5.00 shall be charged to the guest account should they not be returned.

Snow Guarantee

The Snow Guarantee ensures that, if 48 hours prior to your scheduled arrival there is insufficient snow to enable snow-sports on at least 3 designated downhill runs at Falls Creek, all payments received (less booking fee) will be refunded. All snow guarantee cancellations must be received 48 hours prior to scheduled arrival. This guarantee does not apply if snow-sport runs at the Resort cannot be accessed should ski lifts be unable to operate due to other conditions. This guarantee is applicable during Elk at Falls Peak/High Season only.

Rates & Services

All rates and services are subject to change, without notice, at the operator’s discretion. All prices are in Australian Dollars and are inclusive of GST.

A surcharge applies to all single night reservations.

All Customer details are kept private and confidential.

Contact Details

18 Slalom Street,
Falls Creek Victoria 3699
Australia

Phone: 03 5758 3211
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Reviews

Best on moutain!

"Really great atmosphere, what Barry has tried to create is definitely something special and in just its 2nd year! With staff like Grant, Zac, Joel, Loretta and Amani every meal is an experience and must, when on mountain at falls."

(Trip Advisor, Scott H)

A great escape

"This accommodation is top notch. We had an apartment which had a very well equipped kitchen with plenty of seating and an adjoining comfortable lounge area. The beds were just the ticket for a tired body after a days skiing. Lovely decor, well fitted bathrooms and a laundry make this a home away from home. The hairdryer made my day and all of this is complimented by the lovely Elk restaurant next door."

(Trip Advisor, Tracy N)

Top Restaurant at Victoria's Premier Ski Resort

"My only experience has been with the Elk Restaurant within the lodge. I am a regular visitor to Falls Creek and stay in a club lodge - therefor do not look for public accomodation on the mountain. However with my friends and ski buddies we often dine out at various restaurants around the mountain. After 3 visits to the resort this winter, the Elk restaurant run by Barry must be amongst if not the best place to eat out while in Falls Creek. A good range of dishes on the menu and a wine list which is not over the top."

(Trip Advisor, Revuall)

When in fall stay at the elk!!

"Stayed 2 nights mid week in a 2 b/room apmt. Fantastic lodge, very central within village. Absolute ski in/out location. Clean modern rooms with great kitchen and great views. Highly recommend the restaurant inside the lodge especially their 12 inch bacon & egg toastie to kick of a day skiing. Highly recommended."

(Trip Advisor, Daniel S)

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